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Customer Service
GUARANTEE
We guarantee the quality and grade of our product. Our Niman Ranch®, CAB® and other assortments of product are USDA inspected, certified and of the highest quality.
CONDITION OF ORDER
We guarantee that your product will arrive in wholesome condition.
The order may arrive from Buckhead Beef® solidly chilled with an outside freeze due to the dry ice that is in the cooler to maintain integrity of product. Note that the dry ice dissipates in transit. It is fresh product unless noted otherwise.
It is recommended that fresh product be placed in freezer if not cooked within a maximum of 5 days. Unopened processed products may be refrigerated a maximum of 21 days.
MODIFICATION or CANCELLATION OF AN ORDER
Due to the fact that orders are cut fresh if you wish to cancel or modify an order, you must make this change three (3) business days before the expected delivery date of the order. Please call customer service at 888-206-3327 from 8:00 a.m.-5:00 p.m. EST for more information. During the holiday season customer service hours may be modified.
Please be advised that due to the high volume of orders during the holiday season it is recommended to place your order in advance.
ARRIVALS
While we make every effort to ensure the accuracy of all information, however Buckhead Beef® will not be held liable for wrong addresses entered directly by purchaser. Please check all addresses carefully! Postal and delivery services will not forward. There are no deliveries to P.O Boxes.
All packages are shipped 2 Day FedEx® No Signature Required. If no one is available at time of delivery the order will be left on the property wherever the FedEx® driver deems suitable. If this is a “gift” order Buckhead Beef® will not be held responsible if the gift recipient refuses or is out of town at time of delivery. It is the purchasers’ responsibility to notify recipient. Buckhead Beef® assumes no responsibility for lost, stolen, or spoiled product due to recipient not being home.
Once the product has shipped from our facility in Atlanta, Georgia via FedEx® there are some unpredictable elements involved and not within our control such as, but not limited to, the time of delivery (FedEx® discretion by 4:30 p.m. in 2 business days to most areas; by 7 p.m. to residences), weather delays, mechanical problems or acts of God.
It is recommended that fresh product be placed in freezer if not cooked within a maximum of 5 days. Unopened processed products may be refrigerated a maximum of 21 days.
Delivery to some rural areas of Alaska and Hawaii are made in 3 business days. For additional details about Alaska and Hawaii shipments, please see FedEx® Alaska and Hawaii services.
To file a claim with FedEx® please call 800-GO-FEDEX or (800-463-3339). Provide your FedEx tracking number, recipients address and value of purchase.
All packages are shipped 2 Day FedEx No Signature Required. If no one is available at time of delivery the order will be left on the property where the FedEx driver deems suitable. Please be sure to refrigerate or freeze the product before the end of delivery day. If this is a gift order Buckhead Beef can not be held responsible if the gift recipient refuses or is out of town at time of delivery.
Buckhead Beef can not be held responsible for lost, stolen, or spoiled food.
REFUND
If you are not satisfied with the quality of the product, please feel free to contact Buckhead Beef® Customer Service at giftbox1000@bellsouth.net or call us at 888-206-3327 by the next business day. Please do not return any product unless requested to by Customer Service.
Buckhead Beef® reserves the right to fully investigate any claim that we believe to be unfounded or fraudulent. For quality assurance purposes photos may be requested.
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